It’s been two years since our world shut down in-person gatherings. Finally (without jinxing it) the need for security has returned to pre-pandemic levels. But as we enter a new season of life, it’s important for security leaders to understand the industry evolving all around us in order to better serve clients and meet them where 2022 has brought them.
So what are the top security trends to focus on this year?
Our industry is constantly striving to improve and as a result, the standard for security services has never been higher. Technology is faster, training is more comprehensive, and thoughtfully updated procedures prioritize safety, de-escalation, and the well-being of not just your clients, but the surrounding community.
So, here’s how the ever-evolving security landscape has changed this year, what trends to be mindful of as your business is booked, and a few industry changes sure to solidify in the years to come.
De-escalation Training
It’s important that new and experienced security guards experience a breadth of yearly training. However, with increased scrutiny over the use of force, de-escalation training is among the most important. Remind your staff that violence is a last resort tactic and de-escalation should be your first priority when a conflict arises.
Not only does de-escalation reduce the risk of liabilities, it prevents an event’s ambiance from shattering for what may simply be a minor disruption. Most importantly, it reduces the risk of injuries among security, perpetrators, and bystanders.
As an aside, criticism for an event or storefront’s “excessive” police force is on the rise. Other than emphasizing de-escalation training, seriously consider whether weaponry (and, for that matter, uniformed guards) is absolutely necessary at a given location.
Improved Benefits
On that note – invest in your team. Offer free training for important skill sets like de-escalation, customer service, and response management. The labor shortage has employees everywhere scrambling to attract top talent and the security industry is no different. The more resources you can provide your team, the more likely you’ll be to hire quality guards and maintain your best-performing men and women.
Increased Technology
This post isn’t about cybersecurity, but technology is becoming an increasingly important part of our lives, whether we like it or not. While there’s no replacing human security, using a hybrid of muscle and tech is our new reality. Rather than harming the profession, an increase in off-site resources helps onsite manpower increase their awareness of security breaches everywhere, even in places they can’t physically be. And if you’ve been burned by slow tech systems in the past, you’re in luck.
As time evolves, so does our technology. State-of-the-art security systems have made major strides over the last few years, most notably, allowing security to connect directly to a company’s CCTV footage. The beauty of this is safety – monitoring the situation without putting anyone face-to-face with a perpetrator or otherwise hazardous scenario.
Guard management software also allows guards to record detailed incidents in real time and handle administrative tasks like attendance and timesheets with the touch of a button.
A Word of Caution…
But with great technology comes great responsibility. As cybersecurity becomes increasingly prominent, ensure your guards receive proper training so they’re less likely to fall victim to costly phishing and malware attacks.
Security Overall
While trends change, the job of security forces remains the same: crime deterrence and prevention. Luckily keeping the peace never goes out of style. Security forces let the police handle violent crimes and urgent calls rather than absorbing police resources for a simple disturbance. As long as you’re always working to improve your services, improve client experience, and evolve with the industry, your business will continue to thrive.
Staying at the Forefront of Security Guard Services
There are many benefits to implement security services for businesses, events, hotels, venues of course, private/personal security. Whatever your need, Talon Security Guard Services in Troy can help. Our Michigan based security guard services provide customized security solutions to meet your needs. Our guards are fully licensed, trained and take security seriously.
Security guards are an important part of everyday life throughout Michigan and our clients entrust us with the patrol and monitoring of their property and patrons. Call and speak to a security guard professional today! Free Estimates