Your first thought when you think security guard probably isn’t a smiling face at a front desk. Security guards have the image of being gruff and helping prevent crime at your event or business. But more often than not their role is actually customer oriented. They may be the first face visitors see when they come to your business and may be the first point of contact for any questions.
This makes the customer service aspect of a security guard service incredibly important for your business.
Having a security guard to greet your guests and/or customers offers an immediate sense of security and trust. It’s professional and if your security guard appears professional and attentive, it reflects well on your business. It’s all about making a good first impression and making the customers and guests feel welcome and safe. This will keep them coming back.
Below are some ways a security guard service can help boost the customer service at your business.
A Good First Impression
While a security guard can’t do most of the functions of a customer service professional like help with orders or returns, they will often be the first face your guests and visitors will see. They’re your first step in a good first impression. Having this first impression come from a security guard is even better, since it will give your visitors a sense of security and trust in the premises and the professionalism of your business.
Knowledge
Security guards can offer more about your business than you might realize. They can’t necessarily provide specifics on transactions or intra-business topics, but they can help direct visitors to the right location, answer questions about business hours, about parking, and even about transportation to and from your location.
De-Escalating and Problem-Solving
Sometimes customers come in hot for one reason or another. Rather than unleashing them on an unsuspecting employee right from the gate, a security guard can help calm down anyone in a heightened state and be the first cog in helping them solve their problem calmly and rationally. They can also make the initial assessment on any customer who may seem like a threat to staff in your business and respond accordingly.
Related Questions
What are good skills for a security guard performing customer service?
Communication and listening. Often a security guard who is also filling in as a customer service rep will be tasked with taking in questions and answering them. For this you want to make sure you’re good at quickly digesting information as well as communicating back to others.
How do I know my security guards are well-trained?
Different security guards have different skillsets. Event security is trained to handle different situations than mall or store security. Likewise, security at a corporate building have a different set of expectations. Talk with your security guard company to understand the training of their staff and how it can suit your needs.
Talon Security Guard Service in Troy Michigan offers several types of security solutions for all businesses and industries. Our experienced and professional security guards are fully licensed with the State of Michigan and have passed nationwide background checks guaranteeing the integrity of our services.
Armed with skill, knowledge and dedication, our security guard services include hotel security guards, uniformed security guards, roving mobile patrol, armed security, unarmed security guards, and more! Call for a Free Consultation and see why we are a #1 choice for security solutions throughout Michigan!