Different industries have different needs when it comes to security. Hotels need security professionals who can provide hospitality and security. In some industries, a uniformed security guard establishes authority and makes a show of force that keeps people away. For the hotel industry, keeping people away and making them feel intimidated is the last thing you want. Guests need to feel welcomed and safe at the same time.
For hotels, security professionals dressed in plain clothes provide that sense of security and hospitality.
When the security guards also have great customer service skills, guests know they have come to stay at a professionally run establishment.
Hiring a professional guard service accustomed to the hospitality industry keeps your guests and property safe while maintaining the business’s reputation and helping earn five-star reviews.
Guard Service Brings Professionals to the Scene
Professional security guards possess training in identifying and neutralizing threats. Hotel security guards bring a keen mind and sharp eye to the property. They watch the entryways for suspicious behaviors that indicate possible nefarious activity, and they understand how to interact with guests so that they never feel the hotel is an unsafe or hostile environment. Many security guards have law enforcement training that allows them to professionally assess risk, people, behaviors and potentially dangerous situations.
Guests Feel They and Their Valuables Are Safe
The presence of professional security guards makes guests feel at ease. Hotels are full of strangers, and many non-guests may access public areas. Burglars and other criminals also see hotels as a target. Security guards patrol the premises and are never far away. When a disturbance or crime occurs, they can respond in minutes or less.
Security protects guests from many dangers, including:
- Altercations in the rooms or common areas
- Unwelcome visitors
- Burglars and thieves
- Drug traffickers
- Guests or others disturbing the peace
- Medical emergencies
Security professionals have training in medical emergencies, including CPR and other types of first aid. If a medical emergency occurs on premises, they are prepared to act as first responders.
Staff Safety
Security guards protect staff when emergencies occur, such as fire alarms and weather disasters. They also intervene to stop unwanted behavior, such as harassment or rowdy drunks. Security consultants ensure staff remains safe on the job.
Property Protection
In addition to protecting guests and staff, hotels also must be concerned with property damage. Hotels are vulnerable to intrusion by non-guests because the public can enter through the front door, access secure side doors when guests enter or sneak into unauthorized areas, such as staff-only areas, including kitchens and storage rooms. This often leads to property damage or theft.
Security guards look for vulnerabilities and limit access to certain areas of the hotel. They conduct regular patrols, looking for things like secure doors left unlocked and suspicious behavior, such as people lurking on the property or in the building. They watch the property 24/7, and their presence deters bad actors.
Maintain Emergency Response Plan
Hotel security personnel do more than respond in the moment to a crisis. They create proactive emergency plans. Part of these plans include collaboration with local law enforcement that goes beyond sharing information as an emergency unfolds.
Emergency response plans involve all stakeholders, including security personnel, first responders and employees. Hotel emergency response plans account for all types of potentially dangerous incidents, including workplace violence, burglaries, thefts, trespassing and assaults. Part of emergency planning requires knowing when to recommend law enforcement agencies be called.
In addition, emergency response plans must prepare for natural disasters, such as hurricanes and tornadoes, including responding to building damage, casualties and power outages. In addition, plans are put into place for deciding when an evacuation is needed and executing it in an efficient and safe manner. Periodic evacuation drills involving employees helps everyone prepare for such an eventuality.
Security services play an important role in brand management and liability protection. When guests see the hotel is safe, clean and run professionally, they are often willing to pay more and likely to leave positive reviews. Also, a hotel may bear liability if an emergency occurs without proper response or a serious crime occurs where security was lax. Hiring a professional hotel security firms protects the hotel and its guests and employees.
Affordable Hotel Service Security Guard Solutions in Michigan
Talon Security Service provides hotel security guards for our clients throughout Michigan. Our experienced and professional security guards are fully licensed and have passed a nationwide background check to guarantee the integrity of our services.
Our security guard services include: hotel security guards, uniformed security guards, roving mobile patrol, armed security, unarmed security guards, vehicle patrols, non-uniformed security guards, plainclothes security guards, permanent security guards, temporary security guards, and more! If you are looking to hire a top rated security guard company, call and speak to an experienced security specialist today!